We’ve read several of the former Apple evangelist and business guru Guy Kawasaki’s books through the years. Usually, they require the addition of an ink pen in order to mark up the brilliant insights and ideas that come from reading them.
This month he has released a tenth book entitled, Enchantment–The Art of Changing Hearts, Minds and Actions.
At 189 pages, it’s a good read, a good mix of photos, abbreviated notes and bullet points, and and anecdotal references to be, well, enchanting.
Why and What is Enchantment?
We will not play spoiler here on Kawasaki’s perspectives, (that’s what the book is for) but the essence of his writings fall back on some of the most ancient and proven means of doing business or living since the beginning of time–the inclusion of an enchanting story to move others into your corner, to as Kawasaki says, “transform(s) situations and relationships. It converts hostility into civility. It reshapes civility into affinity. It changes skeptics and cynics into believers.”
There are a host of books that play on the themes expressed by Kawasaki: Story, by Robert McKee, The Dragonfly Effect by Jennifer Aaker and Andy Smith, The New Rules of Marketing & Pr by David Meerman Scott, All Marketers Are Liars by Seth Godin, and the 1999 book, Rules for Revolutionaries, by Mr. Kawasaki himself, but Enchantment takes a reader through the entire process, identifies how to launch it, how to overcome resistance to change, and quite beneficially, “How to use push technology,” like email and Twitter, (Please give us a follow) and “How to use pull technology,” like Websites, blogs, Facebook, (Please like our FB page while you’re here) LinkedIn, (Connect with us here) YouTube (Subscribe to us while you’re here) and cleverly, how to “Think Japanese.” (This goes beyond the Vipers’ song.)
Enchanting Stories We Can Tell
Terry Abbott, now the president of Drive West Communications in Houston, is doing quite well on his own in the school public relations business nationwide. He’s constantly on the road meeting with superintendents and communications departments suggesting ways to stay in the good fight with the local press each day to tell positive and enchanting stories about their respective districts.
We’ve worked with Abbott since June of 1988. In those days, the Governor’s Press Office in Alabama had just purchased a fax machine. It was a thermal paper machine and one had to pick up the headset to dial the number and then ask the person on the other line to “Switch me to their fax machine.” In those days, Abbott, who formerly had been a UPI reporter, understood the need to get news releases, (Not press releases) out to the news media as fast as possible. He called the fax machine, “Our own little wire service.” And that’s how it was used. And when an announcement was coming down that say the former U.S. Senator Howell Heflin likely was trying to announce at the same time, we really got into wire service mode because we wanted our release on reporters’ desks first before the senator could get his there.
A few years later after reading in the Birmingham Post-Herald about how the rap singer Ice T had released his album Body Count with the horrid song “Cop Killer,” our owner made a recommendation to Abbott saying, “We should ask every record store in the state to stop selling this.” The next day, Gov. Guy Hunt made national news for taking a stand and by the end of the day, the big record store chains in Alabama were removing it from their shelves. (We did this two weeks before Vice President Dan Quayle and President George W. Bush jumped in.) By the end of a month’s time, the record company was taking it off the record/disc. At the end of that day, we were quite pleased at the success of our effort to do the right thing. Abbott said, “It’s nice to so something good for a change.” That month, Gov. Hunt was on the front page of Billboard magazine. But that wasn’t why we did it. We believed then and still do, that selling a record that enchants others to think about killing police officers has no place in our world.
One of our most enchanting clients to date is Veronica Galaviz. Her Website and budding charity is called Living To Share.
The venture is appropriately named. After going through the proper legal channels beginning in Nov. 2009 and on into April of 2010, Galaviz was trying to divorce her husband. She was in an abusive relationship and had even filed court documents that restrained his presence around her. He violated the court’s orders multiple times and Galaviz reported the matters to her local police department. But each time they said they didn’t have enough evidence to make an arrest. Even with surveillance video from in front of her house showing him slash the rear right tires of a car in her driveway, the Rowlett, Texas Police Department failed to act.
On the night of April 21, 2010 about about 1:30 a.m., her husband broke into her home, tried to shoot her with a shotgun, and after she had escaped the house, he set it on fire and then shot himself.
She’s now on a mission to help others dealing with abusive relationships and trying to bring about changes in the laws of Texas. The rest of America is next.
Galaviz is operating on one single enchanting premise: She’s Living To Share because she firmly believes God kept her alive to carry out her mission of raising awareness about the problems of enforcement of protective orders and domestic violence.
It’s these types of stories that make a difference, not only in marketing terms, but in real, practical ways of life.
This is why our company is different from any other PR firm here in Dallas and in many other cities across America. At age 21, our owner was still in college and through a still unnamed police officer, was given a list of 17 people living in Montgomery, AL in Sept 1987 who were said to be “Known AIDS Victims.” No other news outlet in media market 112 ever was able to obtain the same information and it became a national news story. The point then was that everyone should be treated alike, and two, the list allegedly maintained by the Montgomery Police Department, wasn’t as well secured as they thought it was.
We understand the importance of not just putting out a press release and sending it out on PR Newswire and letting our clients bask in the glow of a 8-pound clip book at year’s end and use that as a measure of our success. That’s neither enchanting nor accurate.
Kawasaki’s book Enchantment now is on sale. We strongly recommend you buy a copy and read it cover to cover. Mark it up as you go along. Then re-read it. Write notes in the margins, write notes to yourself in your daily journal of the things you want to come back to. That’s what we’ve done. We seek to be enchanting as well. Otherwise we’d just be like the other PR Firms in Dallas and there are enough of those already.
- Guy Kawasaki’s Newest Book: Enchantment: How Can You Become More Influential? (jenniferjones.com)
- Enchantment: The Art of Changing Hearts, Minds, and Actions (smedio.com)
- Guy Kawasaki Makes an Enchanting Offer: Buy One, Get One Free (bobsutton.typepad.com)
- An Enchanting Business Book (servantofchaos.com)
- Review: Enchantment (thesimpledollar.com)
- Enchantment, a video review (jeffesposito.com)
- Are You Enchanting Online? (customerthink.com)
- Jack Covert Selects – Enchantment (800ceoread.com)
- Expert Interview on Twitter for Business with Guy Kawasaki (verticalmeasures.com)
- Guy Kawasaki’s ‘Enchantment – The art of changing hearts, minds and intentions’ (thewayoftheweb.net)
- 5 Lessons of Enchantment from @GuyKawasaki [Interview] (hubspot.com)
- Are You Enchanting Online? (leadernetworks.com)